Terms & Conditions
Reservation Information
All prices quoted are per room, per night and inclusive of VAT at the current rate. Tariffs shown exclude Christmas and New Year, when special packages are available. It is not our policy to include a Service Charge. This is entirely at the discretion of our guests.
Confirmation and Deposits
100% of the first nights stay, per room is required on making a reservation. We accept cash, cheque and all major credit cards, excluding American Express
No reduction is made for early departures.
Deposits are refundable if more than 3 days notice is given.
For Group Reservations
6 weeks prior to arrival – Confirm final numbers and release any unoccupied rooms – Invoices will be sent out by The Mallyan. Dinner and Breakfast times to be confirmed.
3 weeks prior to arrival – Full rooming list, list of dietary requirements and full payment required, after which any monies paid are now non-refundable
Cancellations
The full cost of any reservation will be charged if cancelled within three days of arrival date. We advise insurance to cover all eventualities.
Credit Cards
We accept all major credit cards, excluding American Express.
Vouchers
Gift vouchers are valid for 12 months from the date purchased. Vouchers cannot be exchanged for Cash. For voucher values exceeding any invoicing, please note that change cannot be given. Expired vouchers are unable to be redeemed, refunded or extended.
Arrivals
Rooms are available from 2:00pm on the day of arrival.
The Hotel Bar
The Spout Bar and Hotel bar are open from 11am-11pm daily and food is served from 12 – 3 and 5 – 8.30pm daily.
The Restaurant
The restaurant is open from 6.00pm – 8:30pm; we would ask all guests and customers to please pre-book your table. All our food is cooked to order, using fresh local suppliers. Smart dress is required in the Restaurant.
Breakfast
Full Yorkshire or Continental breakfast is served in the main restaurant 8.00am – 10.00am daily. Room service breakfasts are also available (tray charge applies).
Smoking Policy
All hotel areas are strictly no smoking including bedrooms.
For our full website terms & conditions, please contact us.